We have experience not just in the strategic side of Key Account Management and Key Account Strategy, but also from the 'sharp-end' of Key Account management as well.

The Management of Key Accounts is a critically important thing, concentrating on delivering 'Best-in'class' service to your most important customers is not an easy thing to do.  For this reason, many organisations decide to use technology to help them in this important process.

We have experience insetting up, installing and the ongoing management of Customer Relationship Management (CRM) systems including Act! Goldmine and Salesforce.com.

We can;

• Set up the systems
• Migrate your existing data into the new CRM system
• Set up Reports and widgets to your specification and last, but certainly not least
• Train your people in using the new system.

These systems will help you to manage and control every part of the sales cycle and the relationship.  Ensuring that nothing ever gets forgotten or lost or left to chance.

We are not 'techies' our background is sales and marketing.  We know what you want from these CRM systems and we now how to get them to deliver for you.

INTRODUCTION

It’s an interesting fact that no-one likes being sold to and yet we all like to buy!  The role of the salesperson has changed out of all recognition down the years.  One of ‘the oldest professions’ is now no longer about customer manipulation and high-pressure techniques but instead, is a two-way dialogue where seller and potential buyer come together, to explore situations of mutual gain and benefit.